MyChart Frequently Asked Questions

MyChart is secure online access to your medical information and care at Hackensack Meridian Health. With MyChart, you can:

• View your health summary, including allergies and medications
• View current health issues and lab and test
• View summaries of your visits
• View discharge instructions from your hospital stay.
• Request prescription renewals
• Send secure messages to your physician’s office

MyChart is free.

Only current patients of Hackensack Meridian Health can have access to MyChart. If you aren’t yet a patient, we invite you to become one by reaching out to make an appointment.

Patients can gain access when they have an appointment or when they leave a hospital. At your point of care, you will receive an activation code to create your account.

When you receive the activation code, you can create your account by going to this page to complete your account activation.

This code allows you create your own user ID and password.

If you don’t have an activation code, you can request an activation code. We ask for more information to verify your identity. This information is verified through Experian. If you have a security lock on Experian, the activation will fail. You will need to contact your physician’s office for an activation code.

Yes. We need an email address to send you an activation code and to send you updates when new information or results are available.

You can also reset your password and username name if you forget.

You can sign up for free email through a number of free services, including Gmail.com or Outlook.com.

Choose Preferences in MyChart. Enter your email two times and then Save Changes. Choose the "Forgot Password" link on the sign-in page to reset your password. If you experience further difficulties, contact our MyChart Support team.

Contact your physician’s office for a new activation code.

You can fill out this form and we'll get back to you in one business day or call us at 551-996-1046 from 8 a.m. to 5 p.m. Monday through Friday.

Hackensack Meridian Health shares this information to you as soon as it is available.

You may be receiving your results before your provider is able to review them with you. Please know, your providers will be in touch with you within a few days of your test results to discuss the findings with you.

If you prefer to review your results with your provider, you can choose to wait to look at your results until your provider contacts you.

If you are undergoing multiple tests, some results may be available sooner than others due to each test’s different processing time.

Not all abnormal test results are clinically significant, and some test results may be more difficult to understand. Regardless of the results, our providers will contact you to discuss the findings.

Yes, when your physician releases new test results, they may send you a note attached to your results or a secure patient message to help you understand the significance of the test result. They also may recommend you make a follow-up appointment or provide you with additional instructions.

Yes. You can send a secure message through MyChart.

Preventive Care procedures are suggested based on your age and gender and in some cases a specific diagnosis you may have. You are encouraged to discuss this information with your physician during your next visit.

The "Last Done" date on your Preventive Care procedure may not have been recorded if the procedure or test was not performed at Hackensack Meridian Health. If you see a date that is inaccurate for a Preventive Care procedure performed at Hackensack Meridian Health, please discuss it with your physician at your next visit so the record can be updated.

Your MyChart information comes directly from your electronic medical record. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

Yes, Proxy access allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Access Form from The MyChart Access Forms page and return it to the Hackensack Meridian Health Health Information Department to request access to this convenient service.

No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.

Prescriptions written by non-Hackensack Meridian Health physicians or physicians who do not utilize our EPIC system will not appear on your medication list.

You should provide the following information for a prescription renewal:

• Your preferred pharmacy.
• The number of pills (30 or 90 day supply).
• The number of refills for the prescription.
• The method by which the renewal should be processed (i.e., should it be called into the pharmacy or mailed to your home).
• Any new allergies that you have experienced.

Many people on your health care team are involved with these types of requests.

Every attempt is made to process prescription renewals within 24 hours of receipt during normal business hours. If you submit your request on a weekend or holiday, it will be received and processed the following business day.

Only medications that have been prescribed by a Hackensack Meridian Health physician from your clinic can be renewed through MyChart. Otherwise, the "Request a refill" link will not appear

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password.

You can view our privacy policy.

We aim to protect your privacy and security of your information. While logged into MyChart, if there is no activity after 15 minutes, you are automatically logged out.

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. Contact your physician’s office for a new code.

No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.